Android
Login & Membership
How much does it cost to use your app?
Once you open the app and finish setting up your profile, you are taken to the payment screen with up-to-date information on the currently available s...
How can I log into the app?
If you have an active subscription but you’re logged out or just want to use the app on another Android device, please follow these steps: Make sure t...
How can I delete or view my personal data?
You can always delete or download your personal data by going to WalkFit > Settings > Personal Details > Delete/Download Personal Data. Please note th...
Billing & Subscription
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
Your subscription is auto-renewable by default. This means it will automatically renew at the end of each billing cycle based on the subscription plan...
How can I change my subscription period?
You can manage your subscription through Google by following these instructions . However, according to their procedure, a plan can only be upgraded ...
How can I check my current subscription?
A subscription can only be viewed or changed by the users themselves in the settings of their Google Account. Please, follow the instruction to check ...
How can I cancel my subscription?
Users can only cancel a subscription in the settings of their Google Account, as we don't have access to it and are not authorized to manage subscript...
How can I get a refund?
Please make sure you've canceled your purchase: you can easily do so by following these instructions provided by Google Help . When you cancel a sub...
Are my payments secure?
Absolutely! Google Pay protects your payment info with multiple layers of security using one of the world's most advanced security infrastructures to ...
What payment methods does your app support?
For the convenience of our users, our app supports most of the payment methods available including Google Pay, PayPal, credit/debit cards.
How can I update my payment information?
If you would like to change your billing information, you should first cancel your subscription by following these instructions provided by Google , ...
Are My Subscription and the Plan in the Application Connected?
While your subscription and walking plan are connected, they serve different purposes: Walking Plan: This is your personalized exercise program, tailo...
How do I unsubscribe from emails?
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...
App's features
How does the app track my steps?
Our app takes information from your device's activity manager to track your steps and speed, and whether the device is stationary or moving (walking/r...
How to change my daily step goal?
Please note that the WalkFit app sets up daily goals for you based on your personal parameters (for example: fitness level, personal goal, current and...
How do I turn off the audio guidance?
You can turn off the audio guidance, however, that is not recommended since the guidance provides crucial information to help you follow along correct...
How does the app track my speed?
Our app takes information from your device's activity manager to track your steps and speed, whether the device is stationary or moving (walking/runni...
How do I change/ reset my plan?
Here's how you can reset the plan: Go to Profile (top left corner); Tap on Personal Details; Adjust your personal information; A new plan will be crea...
How can I change my height/weight/units/email?
You can change parameters like height, weight, units, and email by following these instructions: 1. Open the App and go to your profile; 2. Tap on 'Pe...
Data tracking starting version 2.74.0
How does WalkFit track my steps? WalkFit collects your health data, such as steps and distance, from your selected source ( your device sensors, WearO...
Data tracking before version 2.74.0
How does WalkFit track my steps? WalkFit gathers data from all sources connected to the app, which may include sensors from your phone, Wear OS, Googl...
How to check my training history in the app?
You can always check your training history by going to the ‘Home’ tab and selecting the ‘Calendar’ icon in the top-right corner. You can also check th...
How do I change to metric/imperial units?
If you need to convert between metric and imperial units, please open the WalkFit application on your device and go to: Settings > Personal details >...
How can I change the language of the app?
Please note that there are two different ways you can change the app language. Follow the instructions below to change the language on your Android de...
How do Step Streaks work?
What is a streak? A streak refers to the count of successive days during which you have achieved your daily step goal. With each consecutive day of re...
How can I delete or view my personal data?
You can always delete or download your personal data by going to WalkFit > Settings > Personal Details > Delete/Download Personal Data. Please note th...
Apps & Integrations
Does your app support integration with smart/fitness watches?
Our app allows you to sync data on calories, distance, steps, and training time with Google Fit, FitBit, and WearOS-supported devices! All you need to...
Can I connect my Fitbit to your app?
The WalkFit app can be connected to Fitbit to pull information on the number of steps from your watch. To set up this integration, please follow these...
Technical issues & Troubleshooting
My app freezes! Please help.
If an app won't respond or seems to have frozen, please, make sure you are using the latest version of the app. To resolve this issue, you can try cl...
How can I find my paid fitness guides?
In order to access the guides, please follow these steps: Open the app. Tap the 'Settings' icon. Tap on the 'Guides' section.
Why does your app show a different calories record from the other app I have?
Our app tracks only the calories burned through walking, so you can see how much energy you’re using from this specific activity. Your other app may s...